1. Pick the bottleneck
Choose the handoff, approval, report, intake, spreadsheet, or system cleanup problem causing the most back and forth.
The first engagement is designed to be narrow enough to finish and practical enough for the team to use.
Choose the handoff, approval, report, intake, spreadsheet, or system cleanup problem causing the most back and forth.
We document the current routine: owners, systems, missing data, delays, repeated decisions, and exception rules.
The first tool may be a form, dashboard, reminder, report, export, routing rule, or exception queue.
The team tries it, we tighten what is confusing, and you continue only when it saves time and gets used.